​Privacy Policy – Elysian Blue Pty Ltd

 

This Privacy Policy explains how Elysian Blue Pty Ltd (ABN 51 689 924 909) (we, us, our) collects, uses, stores, and protects your personal information when you use our website and mobile application (together, the Platform). We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Information We Collect We may collect the following types of personal information: • Account Information: name, email address, phone number, date of birth, account login details. • Verification Information: identification documents (e.g. driver’s licence, 18+ card) provided for age and identity verification. • Sensitive Information: gender identity, pronouns, accessibility or support needs, or other personal details you choose to share with us. • Payment Information: processed securely by Stripe Connect (we do not store full card or bank details). • Usage Information: activity on the Platform, including bookings, preferences, and communications. • Device & Technical Information: IP address, browser type, device identifiers, cookies and similar technologies.

2. How We Use Your Information We use your personal information to: • Create and manage your account. • Verify your age and identity. • Facilitate bookings and payments between Clients and Providers. • Provide customer support and respond to inquiries. • Maintain safety, trust, and security on the Platform. • Improve our services and develop new features. • Comply with legal obligations.

3. Sharing of Information We may share personal information in the following circumstances: • With Providers or Clients: to enable bookings and communication through the Platform. • With Third-Party Services: such as Stripe (payments), hosting, and verification services. • With Our Team: limited to staff who require access to perform their duties. • As Required by Law: including court orders, regulatory requirements, or law enforcement requests. We do not sell or rent your personal information to third parties.

4. Storage & Security • Personal information is stored securely in Australia or with trusted providers who meet international data protection standards. • We use technical, physical, and administrative safeguards to protect your information. • Access to sensitive information is restricted to authorised staff only. • Verification documents (e.g. ID) are automatically deleted after 30 days of verification, unless required for legal purposes. 5. Your Rights You have the right to: • Request access to the personal information we hold about you. • Request corrections to inaccurate or incomplete information. • Request deletion of your personal information (subject to legal or operational requirements). • Withdraw consent to our use of your information (note: this may affect your ability to use the Platform). To exercise these rights, contact us using the details below.

6. Cookies & Tracking • Our website may use cookies and similar technologies to provide secure login, improve user experience, and collect analytics. • You can disable cookies in your browser settings, but some features may not work properly.

7. Third-Party Links Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend you review their policies.

8. Children and Age Restrictions The Platform is strictly 18+ only. We do not knowingly collect personal information from individuals under 18.

9. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be published on our website with the “last updated” date shown at the top.

10. Contact Us If you have any questions about this Privacy Policy or wish to make a complaint about how your personal information has been handled, please contact us: Elysian Blue Pty Ltd (ABN 51 689 924 909) Email: support@elysianblue.com.au We will respond to your query or complaint within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

Last updated: 22 August 2025