Policies & All That Jazz
Welcome to the not-so-sexy part of the internet — the fine print.
Don’t worry, we keep it simple, human, and unapologetically clear.
Elysian Blue was built for people, not for legal robots.
So here’s everything you need to know to hang out in our space safely, ethically, and with confidence.
Client Terms & Conditions
(In Plain Speak)
What you agree to when using Elysian Blue as a client.
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Elysian Blue is built for comfort, clarity, and safe connection.
The Client T&Cs cover all the essentials: booking rules, payments, cancellations, conduct, safety, and how we keep things fair for Providers and Clients.
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Think of it as:
“Here’s how we treat you well — and how you treat Providers well in return.”
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📄 Full policy: Client Terms & Conditions
Provider Terms & Conditions
The nuts and bolts for professionals on the platform.
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Providers agree to things like fair communication, respecting boundaries, following safety steps (like Mutual Confirmation), and being clear about services and pricing.
It lays out rights, responsibilities, payouts, safety rules, and what happens if platform guidelines are breached.
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A supportive framework — not a corporate whip.
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📄 Full policy: Provider Terms & Conditions
Refund, Cancellation & Disputes Policy
Because life happens — and fairness matters.
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Highlights include:
✔ 24-hour free cancellation window
✔ Clear rules for no-shows
✔ How unsafe environments affect refunds
✔ Stripe Connect payment flow
✔ Dispute steps (chat → review → final decision)
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Everything is designed to be transparent, safety-focused, and fair for both parties.
For example: Client must cancel 24 hours before a booking to receive a full refund; within 24 hours it's a late cancellation and may result in partial or full capture.
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​📄 Full policy: Refund, Cancellation & Disputes
Safety & Conduct Guidelines
Your wellbeing comes first — always.
This one lays out how we create a respectful, stigma-free, safe environment:
✔ Clear, ongoing consent
✔ No harassment, manipulation, or unsafe behaviour
✔ Out-call only (no in-home hosting for providers)
✔ Mutual Confirmation required
✔ No off-platform payments
✔ No filming without consent
✔ No illicit substances
✔ Respect on both sides, full stop
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It also details how reports are handled and what actions Elysian Blue may take when safety is breached.
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📄 Full guidelines: Safety & Conduct
Community Standards
This is the vibe — what our space stands for.
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This is the “be a good human” policy.
It reinforces:
• dignity
• kindness
• inclusion
• professionalism
• no exploitation
• no discrimination
• respect for disability-aware practice
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Absolutely essential for a space like this.
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📄 Full document: Community Standards
Platform Terms & Conditions
The bigger legal framework that holds everything together.
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This covers:
• how the platform operates
• legal disclaimers
• limitations of liability
• acceptable use rules
• privacy & data handling references
• account suspension/removal rules
• dispute and governing law arrangements
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It’s the foundational “This is how the app works at a legal level” document.
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📄 Full policy: Platform Terms & Conditions